Shipping & Returns RCUT
The seller agrees to deliver the ordered products within the maximum
each product and noted in the announcement of sale appearing on the
When ordering products available on different dates because of their
availability, delivery time is based on the longest time.
In case of delay of more than seven (7) working days, the customer is
opportunity to cancel the order by sending an e-mail customer service
following address: email@example.com.
In this case, if they receive the product after its cancellation
will refuse stating "refused
to cancel delay".
If necessary, the seller will refund the product and the cost of return
order no later than thirty (30) days from receipt thereof.
If the delay is caused by a force majeure as defined in the
French courts, the seller will inform the customer by e-mail that his
for cancellation may result.
6.2 - Delivery
The seller delivers the package anywhere in France (including Monaco
Corsica) and in the following countries: all countries of the European
Africa, Middle East, America and Asia.
Regarding the overseas departments, deliveries are only possible by
If demand for delivery outside coverage area, the sale would be
canceled and the customer would be fully reimbursed for the purchase
delivery costs associated with the latest within thirty (30) business
6.3 - Delivery
Products will be sent to the delivery address specified by the customer
the ordering process. The customer should always choose the place of
and provide a phone number where he is contacted by post (or carrier)
delivery in case of problem.
The seller's liability shall in no way be if the package was delivered
address listed in the order, regardless of the person to whom it was
6.4 - Reservations
Each delivery is deemed to be made available from the product or
service to the
Without prejudice to the period in which the client under its right of
withdrawal defined in Article
7, it must verify the shipment upon arrival and
to all reserves and
claims that appear justified, or even refuse the package, if it is
have been opened or if clear signs of deterioration.
The said reservations and complaints should be directed to the carrier
registered letter with acknowledgment of receipt within three (3)
after product delivery. A copy will be immediately sent to the seller.
work, the client or his representative must provide any justification
as to the
reality of discrepancies.
Finally, the customer must give the seller every opportunity to make a
of non-compliance and to remedy. He will not intervene himself or to
third party to do so. Otherwise, all claims will be rejected.
7: Right of withdrawal
7.1-In accordance with
article L121-20 of the Consumer Code, all products sold have a right of
withdrawal for a period of seven (7) days from the date of receipt.
The return of all products will result in a refund equal to the total
paid by the customer, ie the purchase price of the product (s) and
The return of only some of the products will result in a refund equal
amount of product returned and the share of shipping the product.
Return costs and risks associated with returning product are the
of the customer. Products must be returned in good condition, complete
adequately protected by means of a transport mode that provides
similar to those proposed for the initial transport.
return address is:
10 rue puits
7.2-The refund will be made of the customer as soon as possible
later than within thirty (30) working days of receipt by the seller of
request to exercise the right of withdrawal, provided that the product
returned to the seller.
The product warranties include the lack of conformity and hidden
defects and no
customer can apply for a guarantee greater than that registered.
In case of non-compliance of the delivered product, the customer may
the repair or replacement.
It will send an email to the following address: firstname.lastname@example.org
If replacement of the product is impossible, the customer may make the
and get refund the price. If necessary, the products must be returned
condition, complete and properly protected, with a mode of transport
safeguards similar to those proposed for the initial transport.
The service will give customers the information and documents enabling
make his return.
In any case, these provisions do not deprive the customer of his right
withdrawal, as framed by the provisions of Article 7
of the General
Seller's guarantee does not cover the following cases:
misuse or improper handling
using commercial or collective