Terms of sale RCUT
TERMS OF SALE
Catalogue: refers to the seller in which products are available.
Client: means the person who buys the products offered by the
seller on the
website and in catalogs.
Conditions: means the general terms and conditions of the website.
Parties: mean both the seller and the joint client.
Product (s): refers to goods sold by the seller and available on the
website and in
the seller, ie including hair products, cosmetics and beauty products.
Website: means the website available at www.rcut.fr.
The website includes the infrastructure and content, including text,
still or moving images.
2: Scope – Enforceability
These general conditions define the rights and obligations of the
connection with the sale of products offered on the website or in
Unless otherwise agreed in writing, the relationship between the
governed exclusively by these terms.
Any contravention opposed by the customer will, in the absence of
acceptance of salesman, unenforceable.
The customer declares to have read and accept the rights and
pertaining thereto. Any order placed with the vendor is subject to the
These general conditions are subject to change in the conditions
defined in Article 12. The terms and
conditions applicable to the order are those in effect on the website
time of placing the order by the customer.
Article 3: Products
3.1 The products can be purchased by any person meeting the
out in Article 4.1.
3.2-The Seller shall use its best efforts to ensure that the
representation of products on the website and catalogs to be as
faithful as possible
to the products themselves. However, given the format of digital
is possible that the perception by the customer of its photographic
may not exactly match the product itself
3.3-The product offers are valid until they are visible on the
throughout the duration of the catalogs, subject to availability.
If out of stock of a product after placing the order, the customer will
notified by email within (maximum) 10 working days. With the exception
of annual closure of our suppliers (August 3 to 21) or the period is
to 21 days. Therefore, if the product was the only available product
in the order, the vendor credits the client's portfolio to have an
the order and delivery charges which carries a refund by check to the
The product available was part of a global order in which other
available, the seller shall deliver part of the order and informs the
an amount equal to the value of the unavailable product was credited in
wallet or makes a refund by check to the customer's request.
4.1-Customers wishing to order warrant that they are 18 years
or more, are
fully entitled to use the credit card used and that the card provides
sufficient funds to cover all costs.
4.2-The controls are made only from the website from the form
Article 5: Price – Payment
The prices charged by the vendor are those in effect at the date of the
The seller reserves the right to modify at any time.
These prices are in euros including all taxes and not including
charges, which are based on the geographical area.
The exact amount of shipping of the order is indicated at the time of
validation of it.
For deliveries outside the French territory, customs duties and / or
local taxes may be payable. These duties and taxes are not the
of the seller and will be charged to the client and under his
Payments are made by credit card on the secure website of the bank
Credit cards are accepted: Visa, MasterCard and Eurocard.
The customer's bank account will be debited at the time of order.
The order will be considered effective and thus validated immediately
The seller reserves the right to refuse a delivery or an order from a
who has not fully paid or a previous order or with whom a payment
The seller has adopted the SSL secure payment system SOGENACTIF Bank
Generale, ensuring the confidentiality and security of banking
The seller never has access to personal and confidential information
the means of payment. That is why the customer's bank details will be
of each new order. Indeed, only the bank Societe Generale have
information (card number, expiration date) that are inaccessible by
The seller agrees to deliver the ordered products within the maximum
each product and noted in the announcement of sale appearing on the
When ordering products available on different dates because of their
availability, delivery time is based on the longest time.
In case of delay of more than seven (7) working days, the customer is
opportunity to cancel the order by sending an e-mail customer service
following address: firstname.lastname@example.org.
In this case, if they receive the product after its cancellation
will refuse stating "refused
to cancel delay".
If necessary, the seller will refund the product and the cost of return
order no later than thirty (30) days from receipt thereof.
If the delay is caused by a force majeure as defined in the
French courts, the seller will inform the customer by e-mail that his
for cancellation may result.
6.2 - Delivery
The seller delivers the package anywhere in France (including Monaco
Corsica) and in the following countries: all countries of the European
Africa, Middle East, America and Asia.
Regarding the overseas departments, deliveries are only possible by
If demand for delivery outside coverage area, the sale would be
canceled and the customer would be fully reimbursed for the purchase
delivery costs associated with the latest within thirty (30) business
6.3 - Delivery
Products will be sent to the delivery address specified by the customer
the ordering process. The customer should always choose the place of
and provide a phone number where he is contacted by post (or carrier)
delivery in case of problem.
The seller's liability shall in no way be if the package was delivered
address listed in the order, regardless of the person to whom it was
6.4 - Reservations
Each delivery is deemed to be made available from the product or
service to the
Without prejudice to the period in which the client under its right of
withdrawal defined in Article
7, it must verify the shipment upon arrival and
to all reserves and
claims that appear justified, or even refuse the package, if it is
have been opened or if clear signs of deterioration.
The said reservations and complaints should be directed to the carrier
registered letter with acknowledgment of receipt within three (3)
after product delivery. A copy will be immediately sent to the seller.
work, the client or his representative must provide any justification
as to the
reality of discrepancies.
Finally, the customer must give the seller every opportunity to make a
of non-compliance and to remedy. He will not intervene himself or to
third party to do so. Otherwise, all claims will be rejected.
7: Right of withdrawal
7.1-In accordance with
article L121-20 of the Consumer Code, all products sold have a right of
withdrawal for a period of seven (7) days from the date of receipt.
The return of all products will result in a refund equal to the total
paid by the customer, ie the purchase price of the product (s) and
The return of only some of the products will result in a refund equal
amount of product returned and the share of shipping the product.
Return costs and risks associated with returning product are the
of the customer. Products must be returned in good condition, complete
adequately protected by means of a transport mode that provides
similar to those proposed for the initial transport.
return address is:
10 rue puits
7.2-The refund will be made of the customer as soon as possible
later than within thirty (30) working days of receipt by the seller of
request to exercise the right of withdrawal, provided that the product
returned to the seller.
The product warranties include the lack of conformity and hidden
defects and no
customer can apply for a guarantee greater than that registered.
In case of non-compliance of the delivered product, the customer may
the repair or replacement.
It will send an email to the following address: email@example.com
If replacement of the product is impossible, the customer may make the
and get refund the price. If necessary, the products must be returned
condition, complete and properly protected, with a mode of transport
safeguards similar to those proposed for the initial transport.
The service will give customers the information and documents enabling
make his return.
In any case, these provisions do not deprive the customer of his right
withdrawal, as framed by the provisions of Article 7
of the General
Seller's guarantee does not cover the following cases:
misuse or improper handling
using commercial or collective
9: Intellectual Property
The website is the property of the seller.
All elements of the website (text, comments, works, illustrations and
whether visual or auditory), are protected by copyright, trademark law,
law, for the world wide. They are the exclusive property of the seller.
Consequently, they may not be reproduced, operated or used for any
The Intelligence information about customers is essential for
These are confidential and will be used by its internal services only
processing and to enhance and personalize the communication including
emails and information as part of customizing the site based on
noted users. Customers have the opportunity to object free of charge,
those related to the transmission of the refusal, and simply to use
contact information each and every time a message is sent to them. To
they just need to write to the following address: firstname.lastname@example.org
In all cases, customers can still send a request to the address
so that cease communications referred to, without having to pay costs
than those related to the transmission of the request.
The website is in accordance with French and European legislation on
protection of privacy and personal data in place and has been declared
to the “Commission
Nationale de l’Informatique et des Libertés” in number 1518429.
In accordance with the Data Protection Act of 6 January 1978 amended by
August 6, 2004, customers have at any time, a right to access, modify,
or delete personal data.
To change their personal information and / or terminate their account,
customers can send an email to email@example.com
Customers can also exercise a right of objection.
products comply with French legislation and standards applicable in
seller's liability can not be held liable for failure by the client of
of the country where the product is used (eg in case of prohibition of
product). It is the client to check with local authorities the
import or use of the products he intends to order.
case of purchases on a professional basis, the seller shall not be
all damages because of this, business interruption, loss of profits,
chance, damage or expense that might arise from the purchase of
The total or partial inability to use the products, particularly due to
incompatibility of equipment, may give rise to any compensation or
reimbursement or because of the liability of the seller.
seller can not be held liable for damages of any kind, whether tangible
intangible property, resulting in sales.
seller's liability will in any event, limited to the amount of the
seller can not be held liable for breach of contract in case of
stock or product unavailability, force majeure, disruption or total or
strike of postal services and transport and / or communications, flood,
12: Amendments to the Conditions
The seller reserves the right to change the terms and conditions. All
versions will be marked with a specific mention on the Website.
13: Applicable law and disputes
The General Conditions are subject to French law. When a problem
customer must first of all contact customer service at the following
address for an amicable solution: firstname.lastname@example.org.
Any dispute shall be the exclusive jurisdiction of the location of the
headquarters is RCUT Montpellier.